POLYCOM SOUNDSTATION IP 7000 USER MANUAL Pdf Download.


User Guide for the

®

®

Polycom

SoundStation

IP 7000 Phone

SIP 3.1.1

November, 2008 Edition

1725-40075-001 Rev. B

SIP 3.1.1

Related Manuals for Polycom SoundStation IP 7000

Summary of Contents for Polycom SoundStation IP 7000

  • Page 1 User Guide for the ® ® Polycom SoundStation IP 7000 Phone SIP 3.1.1 November, 2008 Edition 1725-40075-001 Rev. B SIP 3.1.1…
  • Page 2 As between the parties, Polycom, Inc. retains title to, and ownership of, all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision.
  • Page 3: About This Guide

    1-11 • Registering the Phone on page 1-14 • Using the Phone When it is Connected to a Polycom HDX System on page Major changes have occurred to the following sections since the previous edition: • Optional Accessories on page •…

  • Page 4 User Guide for the Polycom SoundStation IP 7000 Phone…
  • Page 5: Table Of Contents

    Contents About This Guide ……. . . iii Changes to this Guide ……….iii 1 Getting Started with Your Phone .

  • Page 6 User Guide for the Polycom SoundStation IP 7000 Phone Updating the Ring Tone ……..2-8 Selecting a Different Ring Tone for Your Phone .
  • Page 7 Polycom HDX System ……..
  • Page 8 Polycom HDX System ……..
  • Page 9: Getting Started With Your Phone

    This chapter provides basic installation instructions and information for obtaining the best performance from your SoundStation IP 7000 conference phone. The SoundStation IP 7000 conference phone is a next-generation phone with a modern industrial design, and the latest advancements in Polycom voice technology.

  • Page 10: Parts List

    User Guide for the Polycom SoundStation IP 7000 Phone To read about how to change the settings on your phone, see Chapter 2, Customizing Your Phone. To read about the phone’s basic features, see Chapter 3, Using the Basic Features of Your Phone.

  • Page 11: Installing The Phone

    — 12-foot Network Cable (10-pin) — Power Adapter — Regional Power Cord • Console Interconnect Cable • External Microphone Kit with two SoundStation IP 7000 extended microphones • External Microphone Kit with two Polycom HDX Microphone Arrays • Mobile Phone Cable •…

  • Page 12: Connecting The Phone Using Ac Power (one Phone)

    User Guide for the Polycom SoundStation IP 7000 Phone Note AC power adapters are not included in the PoE package. If you require one, see your system administrator. The following figure shows how to connect the phone to the network using a PoE source.

  • Page 13: Connecting The Phone Using Ac Power (one Phone, With Multi-interface Module)

    Getting Started with Your Phone The following figure shows how to connect the phone to an AC power source. Power Insertion Cable 25-foot Network Cable Power Adapter To connect the phone to an AC power source: 1. Connect the 25-foot Network Cable to the LAN jack on the phone. 2.

  • Page 14: Connecting The Phone Using Ac Power (two Phones, With Multi-interface Module)

    User Guide for the Polycom SoundStation IP 7000 Phone The following figure shows how to connect the phone to an AC power source and the Multi-Interface Module. Power Adapter Multi-Interface Module 12-foot Network Cable (10-pin) 25-foot Network Cable To connect the phone to an AC power source and the Multi-Interface Module: 1.

  • Page 15 Getting Started with Your Phone Before you connect two phones together, make sure you have the optional Multi-Interface Module Package (containing a Multi-Interface Module, 12-foot Network Cable (10-pin), Power Adapter, and Regional Power Cord) and the optional Console Interconnect Cable. The following figure shows how to connect two phones to the network using AC power.
  • Page 16: Connecting Optional External Microphones

    You can connect microphones to the phone using an optional External Microphone Kit. Depending on the External Microphone Kit you have, your kit will contain either two SoundStation IP 7000 extended microphones (analog), or two Polycom HDX Microphone Arrays (digital).

  • Page 17: Connecting Optional Auxiliary Audio Components

    Getting Started with Your Phone The following figure shows a two phone setup with a SoundStation IP 7000 extended microphone. You would attach a Polycom HDX Microphone Array in the same way. Power Adapter Multi-Interface Module 12-foot Network Cable (10-pin)

  • Page 18: 2.5mm Audio Connector On Phone

    User Guide for the Polycom SoundStation IP 7000 Phone • Audio connectors and ports on the Multi-Interface Module—to connect wireless (lapel) microphones, speakers, and recording devices and computers (to record phone calls). To connect audio components to the Multi-Interface Module, see your system administrator.

  • Page 19: Audio Connectors On Multi-interface Module

    Connecting Optional Video Components You can connect your phone to a Polycom HDX system so that your phone can conduct video calls and conferences. You can connect your phone to the following Polycom HDX systems running 2.5 or later: •…

  • Page 20 User Guide for the Polycom SoundStation IP 7000 Phone Before you set up your phone to connect to a Polycom HDX system, make sure you have the optional Video Kit (containing a Polycom HDX Microphone Cable). You use the Polycom HDX Microphone Cable to connect your phone to the Polycom HDX system.
  • Page 21 Polycom HDX system (the exact number depends on the Polycom HDX system you have). To find out how many Polycom HDX Microphone Arrays you can connect to your system, see the “optional setup” instructions in the setup guide for your system at www.polycom.com/videodocumentation.
  • Page 22: Registering The Phone

    User Guide for the Polycom SoundStation IP 7000 Phone Registering the Phone Generally, your phone will be deployed with multiple other phones. In this case, your system administrator will configure the phone parameters beforehand, so that after you set up your phone, the phone will be registered and ready to use.

  • Page 23: Features Of The Phone

    Getting Started with Your Phone Features of the Phone The following figure shows the primary hardware features of your phone console. Feature Description Speaker Allows for ringer and hands-free audio output. Microphones Provide 360 coverage by three internal microphones. LED Indicators Indicate phone and call status through three bi-color LEDs.

  • Page 24 User Guide for the Polycom SoundStation IP 7000 Phone The following figure shows the primary components on your phone console: Item Description LCD graphic display Shows call and status information, messages, soft keys, menus, time, and date. Soft keys Select specific context-sensitive functions that display on the screen above each soft key.
  • Page 25 Getting Started with Your Phone Item Description End Call key Ends a call. Select key Allows you to: • Select a field of displayed data • Enable or disable fields Volume keys Adjust the volume of the speaker and the ringer. Mute key Stops local audio from being heard at the far end of the call.
  • Page 26: Understanding Icons

    User Guide for the Polycom SoundStation IP 7000 Phone Understanding Icons Line, Call State, or Icon Indicator Description Active call using A call is in progress using Polycom HD Voice. The active call icons merge into one icon on the Polycom ®…

  • Page 27 Getting Started with Your Phone Line, Call State, or Icon Indicator Description Presence Identifies the status of a buddy in your Buddy Status list. See Using Buddy Lists on page 4-20. — Online — Busy or On the phone — Be right back, Away, or Out to lunch —…
  • Page 28: Navigating Menus And Entering Data

    User Guide for the Polycom SoundStation IP 7000 Phone Navigating Menus and Entering Data To navigate menus and enter data, use the following tips. Note After 20 seconds of inactivity, the menu system automatically exits to the idle screen unless an edit session is in progress.

  • Page 29 Getting Started with Your Phone If you want to … Then do this … Enter numbers, uppercase Press the 1/A/a soft key one or more times. characters, or lowercase characters The format the text will display in appears at the top of the screen. Enter text in a specific language Press the Encoding soft key.
  • Page 30 User Guide for the Polycom SoundStation IP 7000 Phone 1 – 22…
  • Page 31: Customizing Your Phone

    Customizing Your Phone You can customize your SoundStation IP 7000 conference phone by adjusting certain settings, including time and date, language, display contrast and intensity, and ring tone. You can also add contacts to your phone’s local Contact Directory. This chapter shows you how to customize your phone. It includes the following topics: •…

  • Page 32: Updating Preferences

    User Guide for the Polycom SoundStation IP 7000 Phone Updating Preferences The Preferences menu allows you to customize the language that displays on the phone and how the time and date display on the idle screen. You can also enable your phone to save Corporate Directory search results (if Corporate Directory is set up on your phone).

  • Page 33: Updating The Time And Date Display

    Customizing Your Phone To change the language: 1. Press , and then select Settings > Basic > Preferences > Language. The Language screen displays. 2. Scroll to the language you want, and then press Select. The text that appears on the screen will change to the language that you selected.

  • Page 34 User Guide for the Polycom SoundStation IP 7000 Phone To display a new time format: 1. Press , and then select Settings > Basic > Preferences > Time & Date > Clock Time. The Clock Time screen displays. 2. Scroll to the time format you want, and then press Select.
  • Page 35 Customizing Your Phone To disable the time and date display: 1. Press , and then select Settings > Basic > Preferences > Time & Date. The Time & Date screen displays. 2. Scroll to Disable, and then press Select. 3. Press to return to the idle screen.
  • Page 36: Updating The Display Contrast

    User Guide for the Polycom SoundStation IP 7000 Phone Updating the Display Contrast To adjust the contrast on the phone display: 1. Press , and then select Settings > Basic > Contrast. The Contrast screen displays. 2. Press the Up or Down soft keys to increase or decrease the display contrast.

  • Page 37 Customizing Your Phone If you do not press any keys on the phone, after 20 seconds of the backlight turning on, the backlight dims (or changes) to medium in the following cases: • A call is in progress • A call is on hold •…
  • Page 38: Updating The Ring Tone

    User Guide for the Polycom SoundStation IP 7000 Phone 5. Select Backlight Idle Intensity. The Backlight Idle Intensity screen displays. 6. Scroll to the intensity you want, and then press Select. The default Backlight Idle Intensity is Low. 7. Press the Save soft key.

  • Page 39: Selecting A Different Ring Tone For Your Phone

    Customizing Your Phone Selecting a Different Ring Tone for Your Phone You can choose a unique ring tone for your phone to identify it when it rings. To select a ring tone for your phone: 1. Press , and then select Settings > Basic > Ring Type. The Ring Type screen displays.

  • Page 40 User Guide for the Polycom SoundStation IP 7000 Phone To set a distinctive ring tone for a contact: 1. Press , and then select Features > Contact Directory. The Directory screen displays. 2. Scroll to the contact for whom you want to assign a distinctive ring tone.
  • Page 41: Updating Audio Quality And Capabilities

    Customizing Your Phone Updating Audio Quality and Capabilities You can adjust the audio quality of your phone, and enable auxiliary audio components, such as wireless (lapel) microphones, speakers, recording devices, and computers that you connect to the Multi-Interface Module. Updating the Sound Quality of Your Phone You can adjust the sound quality of your phone by changing the treble or bass control.

  • Page 42: Enabling Auxiliary Audio Components

    User Guide for the Polycom SoundStation IP 7000 Phone — To adjust the bass control, scroll to Bass EQ, and then press Select. The Bass EQ screen displays. 3. Press the Up or Down soft keys to adjust the treble or bass EQ, and then press Select.

  • Page 43 Customizing Your Phone To enable or disable wireless (lapel) microphones: 1. Press , and then select Settings > Basic > Audio > Auxiliary Audio > Aux Audio In. The Aux Audio In screen displays. 2. Do one of the following: —…
  • Page 44: Adjusting The Speaker And Ringer Volume

    User Guide for the Polycom SoundStation IP 7000 Phone 2. Do one of the following: — To enable recording devices or computers to record phone calls, scroll to Record Out, and then press Select. — To enable external speakers, scroll to External Speaker, and then press Select.

  • Page 45: Viewing Call Lists

    Customizing Your Phone The following figure shows what the idle screen looks like when you miss a call. Viewing Call Lists You can access missed, received, and placed calls from the idle screen, or you can quickly access call lists using the scroll keys. To view a call list: >>…

  • Page 46 User Guide for the Polycom SoundStation IP 7000 Phone To manage a call list: 1. Press the Dir soft key, and then select Call Lists. The Call Lists screen displays. 2. Do one of the following: — To clear the records in a call list, select Clear > Missed Calls, Received Calls, or Placed Calls.
  • Page 47: Managing Contacts

    Customizing Your Phone — To view and manage a call list, scroll to either Missed Calls, Received Calls or Placed Calls, and then press Select. Your call list information displays. The following figure shows a Placed Calls list. To manage your call list: —…

  • Page 48 User Guide for the Polycom SoundStation IP 7000 Phone To view your local Contact Directory: >> Do one of the following: — Press , and then select Features > Contact Directory. — Press the Dir soft key, and then select Contact Directory.
  • Page 49: Adding Contacts To Your Local Contact Directory

    Customizing Your Phone Adding Contacts to Your Local Contact Directory You can add contacts to your local Contact Directory in the following ways: • Manually (if you have permission to update your local Contact Directory) • From a call list •…

  • Page 50 User Guide for the Polycom SoundStation IP 7000 Phone 3. Enter the contact information. To move between fields, use the Up and Down scroll keys. Enter the following information: Note Your phone may not display all the following fields. For more information, see your system administrator.
  • Page 51: Adding Contacts From Call Lists

    Customizing Your Phone — (Optional.) Set the Ring Type. For information on setting the ring type, see Updating the Ring Tone on page 2-8. — (Optional.) Assign a Divert Contact. The Divert Contact identifies the third person to which you want this contact’s calls sent.

  • Page 52: Adding Contacts To Your Local Contact Directory From A

    User Guide for the Polycom SoundStation IP 7000 Phone Note You may want to go to the Contact Directory and check if the contact was saved correctly and to add any missing fields. To view your Contact Directory, see Managing Contacts on page 2-17.

  • Page 53: Corporate Directory

    Customizing Your Phone 4. To save the contact to the local Contact Directory, press the Save soft key. “Saved” displays on the screen. Only the first name, last name, and phone number are saved. If the contact already exists in your local Contact Directory, “Contact already exists”…

  • Page 54: Searching For Contacts In A Corporate Directory

    User Guide for the Polycom SoundStation IP 7000 Phone 2. Press the Search soft key. Then, enter the first few characters of the contact’s first or last name, and then press the Search soft key again. The Directory Search screen displays a list of successful matches.

  • Page 55 Customizing Your Phone To search for a contact in the Corporate Directory: 1. Press the Dir soft key, and then select Corporate Directory. The Corporate Directory screen displays. 2. Press the Search soft key. Then, enter the first few characters or numbers of a search criteria, and then press the Submit soft key.
  • Page 56: Updating Contacts In Your Local Contact Directory

    User Guide for the Polycom SoundStation IP 7000 Phone Updating Contacts in Your Local Contact Directory You can update information for contacts in your local Contact Directory. You cannot update information for contacts in your Corporate Directory. To update a contact in your local Contact Directory: 1.

  • Page 57: Deleting Contacts From Your Local Contact Directory

    Customizing Your Phone Deleting Contacts From Your Local Contact Directory You can delete contacts from your local Contact Directory. You cannot delete contacts from your Corporate Directory. To delete a contact from the local Contact Directory: 1. Press the Dir soft key, and then select Contact Directory. The Directory screen displays.

  • Page 58: Managing Incoming Calls

    User Guide for the Polycom SoundStation IP 7000 Phone Managing Incoming Calls You can manage incoming calls from the contacts in your local Contact Directory by doing the following: • Setting up a distinctive ring tone for a contact •…

  • Page 59: Diverting Calls

    Customizing Your Phone 3. Press the Edit soft key. The Edit Contact screen displays. 4. Scroll to the Auto Reject field and change the Auto Reject setting to Enabled. (To select Enabled, press the Right or Left scroll key.) 5. Press the Save soft key. 6.

  • Page 60: Understanding Shared Lines

    User Guide for the Polycom SoundStation IP 7000 Phone 3. Press the Edit soft key. The Edit Contact screen displays. 4. Scroll to the Divert Contact field and enter the number of the person to whom you want to divert the call. You can enter a maximum of 32 characters.

  • Page 61 Customizing Your Phone The following figure shows the shared line icon at the top left of the screen. The shared line icon changes to a moving icon, and the LEDs glow a steady red when the line is in use remotely. Calls on shared lines can be transferred, put on hold, or added to a conference.
  • Page 62 User Guide for the Polycom SoundStation IP 7000 Phone 2 – 32…
  • Page 63 Using the Basic Features of Your Phone Your SoundStation IP 7000 conference phone is designed to be used like a regular conference phone on a public switched telephone network (PSTN). You can place calls, transfer a call to someone else, conduct a multi-participant conference call, or perform other basic and more advanced functions.
  • Page 64 User Guide for the Polycom SoundStation IP 7000 Phone Placing Calls Note If your phone is connected to a Polycom HDX system, see Using the Phone When it is Connected to a Polycom HDX System on page 4-7. When you place a call, different soft keys display and options apply.
  • Page 65: Using The Basic Features Of Your Phone

    Using the Basic Features of Your Phone To place a call off-hook (to dial a phone number, IP address, or URL): Note Placing a call using an IP address or URL may not be enabled for your phone. For more information, see your system administrator. 1.

  • Page 66 User Guide for the Polycom SoundStation IP 7000 Phone — To dial a URL: Press the URL soft key. The (123) Enter number screen displays. Press the ABC soft key. The (ABC) Enter number screen displays Enter the URL of the person you want to call.
  • Page 67: Placing Calls

    Using the Basic Features of Your Phone Note Instead of entering a phone number from memory, you can access call lists, directories, and speed dial lists to display and dial the number for you. • To access a call list, press the Left, Right, or Down scroll key to access the received, placed, or missed calls list.

  • Page 68: Answering Calls

    User Guide for the Polycom SoundStation IP 7000 Phone 2. Do one of the following: — Enter the speed dial index number. — If the contact you want to call is not already highlighted, scroll to the contact, and then press the Dial soft key.

  • Page 69: Muting The Microphone

    Using the Basic Features of Your Phone Muting the Microphone To mute the microphone: >> During a call, press The LEDs glow red, and the mute icon, , displays on the phone screen. The other person (or people) cannot hear you. You can still hear all other people while Mute is enabled.

  • Page 70: Holding And Resuming Calls

    User Guide for the Polycom SoundStation IP 7000 Phone To redial a previously dialed number: 1. Press the Dir soft key, and then select Call Lists > Placed Calls. The Placed Calls screen displays. 2. Scroll to the number you want to redial, and then press or the Dial soft key.

  • Page 71: Hosting Conference Calls

    You can host and manage conferences with audio from computer calling applications and mobile phones, as well as video if your phone is connected to a Polycom HDX system. For more information, see Using Computer or Mobile Audio with the Conference Phone…

  • Page 72 User Guide for the Polycom SoundStation IP 7000 Phone Setting Up a Conference Using the Conference Key or Soft Key To set up a conference using the Conference key or soft key: 1. Call the first person. See Placing Calls on page 3-2.
  • Page 73: Managing Conferences

    Using the Basic Features of Your Phone Setting Up a Conference With an Active Call and a Call on Hold If you are currently in an active call, and you have another call on hold, you can create a conference call between the active call, the call on hold, and yourself, by pressing the Join soft key.

  • Page 74: Muting Conference Call Participants

    User Guide for the Polycom SoundStation IP 7000 Phone To manage a conference: >> From the Active:Conference screen, press the Manage soft key. The Manage Conference screen displays. From the Manage Conference screen, you can scroll to a conference participant and manage the participant’s conference participation, or end the conference…

  • Page 75: Placing Conference Call Participants On Hold

    Using the Basic Features of Your Phone The following figure shows the far mute feature applied to James Smith. The “far mute” icon displays next to his name, and the UnMute soft key appears. The muted participant can hear all participants, but no participant can hear the muted participant.

  • Page 76: Removing Conference Call Participants

    User Guide for the Polycom SoundStation IP 7000 Phone The following figure shows James Smith on hold. The “on hold” icon displays next to his name, and the Resume soft key appears. The held participant cannot hear any participants and no participant can hear the held participant.

  • Page 77: Holding And Resuming Conferences

    Using the Basic Features of Your Phone To display information about a conference call participant: 1. From the Manage Conference screen, scroll to the participant whose information you want to obtain. 2. Press the Info soft key. The Participant Info screen displays. 3.

  • Page 78: Splitting Conferences

    User Guide for the Polycom SoundStation IP 7000 Phone From the Hold:Conference screen, you can do the following: • To resume the conference call, press the Resume soft key. The Active:Conference screen will display again. • To place a call to a new person, press the New Call soft key. The conference remains on hold, and the new call becomes the active call.

  • Page 79: Performing A Consultative Transfer

    Using the Basic Features of Your Phone • Blind transfer—The call is automatically transferred after you dial the number of the person to whom you want to transfer the call. You do not have the option of talking to the person. —…

  • Page 80: Performing A Blind Transfer

    User Guide for the Polycom SoundStation IP 7000 Phone Performing a Blind Transfer When you use a blind transfer, you transfer a call without speaking to the person to whom you are transferring the call. The call is automatically transferred as soon as you dial the person’s number.

  • Page 81: Forwarding Calls

    Using the Basic Features of Your Phone Forwarding Calls Note Your company’s settings may override this feature. For more information, contact your system administrator. Call forwarding is not available on shared lines. You can set up your phone to forward incoming calls to another person (static forwarding) or you can forward a call as your phone rings (dynamic forwarding).

  • Page 82 User Guide for the Polycom SoundStation IP 7000 Phone 3. Do one of the following: — If you selected Always, enter a number to forward all incoming calls — If you selected No Answer, do the following: In the Contact field, enter a number to forward all unanswered incoming calls to.
  • Page 83: Forwarding Calls Dynamically

    Using the Basic Features of Your Phone Forwarding Calls Dynamically You can manually forward a call to another number while your phone rings. To forward an incoming call to another extension: 1. While your phone rings, press the Forward soft key. The Call Forwarding screen displays.

  • Page 84 User Guide for the Polycom SoundStation IP 7000 Phone To enable and disable Do Not Disturb: 1. Press , and then select Features. The Features screen displays. If Do Not Disturb is not highlighted, scroll to it. 2. To toggle Do Not Disturb on and off, press Select.
  • Page 85: Managing Speed Dial Entries

    Using the Basic Features of Your Phone Managing Speed Dial Entries Use the speed dial feature for fast, automated dialing. To use speed dial, you enter a speed dial index number instead of entering a complete phone number. When you create a Contact Directory entry, the phone automatically assigns a Speed Dial index to the entry.

  • Page 86: Using Voice Mail

    User Guide for the Polycom SoundStation IP 7000 Phone 3. Scroll to Speed Dial Index, and then update the speed dial index number. Use the << soft key to update an existing entry. You can assign any unused speed dial index number from 1 to 99. If you...

  • Page 87: Using The Advanced Features Of Your Phone

    This chapter includes the following topics: • Using Computer or Mobile Audio with the Conference Phone on page • Using the Phone When it is Connected to a Polycom HDX System on page • Handling Multiple Call Appearances on page 4-19 •…

  • Page 88: Listening To Computer Or Mobile Audio

    You can use your conference phone that is connected to a computer calling application or a mobile phone to handle video calls and conferences. See Handling Computer or Mobile Audio When Your Phone is Connected to a Polycom HDX System on page 4-19.

  • Page 89 Using the Advanced Features of Your Phone The computer or mobile audio automatically becomes the active call, and you can hear any audio associated with the computer calling application or mobile phone. If there isn’t any audio, you can wait for a call, answer it from your computer calling application or mobile phone interface, and then listen to the audio on your conference phone.
  • Page 90 User Guide for the Polycom SoundStation IP 7000 Phone The conference phone screen shows a computer or mobile audio source. The LEDs blink green to indicate the audio source. 2. Do one of the following: — If the conference phone has an active call, press the Hold soft key.
  • Page 91: Ending Computer Or Mobile Audio

    Using the Advanced Features of Your Phone Ending Computer or Mobile Audio To remove the computer or mobile audio source, disconnect the Computer Calling Cable or Mobile Phone Cable from the conference phone. If you want to keep the connection for future computer or mobile audio calls, end the call from your computer or mobile phone, but do not remove the Computer Calling Cable or Mobile Phone Cable.

  • Page 92: Adjusting The Volume Of Computer Or Mobile Audio

    User Guide for the Polycom SoundStation IP 7000 Phone The following figure shows the Join soft key that displays when there is an active conference call and an incoming computer or mobile audio source. You manage conference calls with computer or mobile audio just as you do with other phone calls.

  • Page 93: Using The Phone When It Is Connected To A Polycom Hdx System

    Polycom HDX system at www.polycom.com/videodocumentation. You can set up your phone with a Polycom HDX system so that your phone can conduct video calls and conferences. When you connect your phone to a Polycom HDX system, your phone displays different soft keys: •…

  • Page 94 User Guide for the Polycom SoundStation IP 7000 Phone The following figure shows a video call to Jacklyn Smith. The following figure shows an active conference call in which one participant is connecting with video. The video icon, , also displays next to video calls in call lists.
  • Page 95: Placing Calls When You Don’t Have Any Active Calls

    Using the Advanced Features of Your Phone Placing Calls When Your Phone is Connected to a Polycom HDX System You can place a call when your phone is idle, when you have an active call, or when you have a call on hold.

  • Page 96: Placing Calls When You Have An Audio-only Call

    User Guide for the Polycom SoundStation IP 7000 Phone To enter the letters that display on a number key, press the number key one or more times. For example, to enter “a,” press once. To enter “c,” press three times quickly.

  • Page 97: A Video Call

    3-7. Note The directories on your phone and on the Polycom HDX system are not integrated. Directory entries on the phone do not display on the Polycom HDX system, and directory entries on the Polycom HDX system do not display on the phone.

  • Page 98: Audio-only Call On Hold

    User Guide for the Polycom SoundStation IP 7000 Phone To answer an incoming call: >> Press or the Answer soft key. For more information, see Answering Calls on page 3-6. Answering Calls When You Have an Audio-Only Call on Hold Note Only audio-only calls can be on hold.

  • Page 99 The active call is placed on hold, and the new call becomes the active call. The phone displays two call appearances: one for the call on hold, and one for the active call. Ending Calls When Your Phone is Connected to a Polycom HDX System To end a call: >>…
  • Page 100 You cannot forward video calls. To forward audio-only calls , see Forwarding Calls on page 3-19. Enabling Do Not Disturb When Your Phone is Connected to a Polycom HDX System To prevent audio-only calls from ringing on your phone, activate the Do Not Disturb feature.
  • Page 101: Setting Up Conferences

    To set up a conference using the Add Phone or Add Video soft keys: 1. Call the first person. See Placing Calls When Your Phone is Connected to a Polycom HDX System on page 4-9. The following figure shows a video call to Jacklyn Smith.

  • Page 102: Handling Active Conferences

    You handle active audio-only and video conferences differently. You handle active audio-only conferences in the same way as you handle conferences for phones that are not connected to a Polycom HDX system (see Hosting Conference Calls on page 3-9). Except, an Add Video soft key displays so you can add additional video endpoints to the conference.

  • Page 103: Managing Conferences

    Polycom HDX Microphone Array, you mute the microphone on the phone and all extended microphones and Polycom HDX Microphone Arrays connected to your phone and to the Polycom HDX system. A Mute icon displays on both the phone and Polycom HDX system screens. (You will not mute audio from other sources, such as a computer, VCR, or DVD player.)

  • Page 104 The Content soft key displays when your phone is idle, or when you have a call. Depending on the Polycom HDX system you have, you may be able to show the following: •…
  • Page 105: Polycom Hdx System

    Handling Computer or Mobile Audio When Your Phone is Connected to a Polycom HDX System When your phone is connected to a Polycom HDX system, your phone handles computer or mobile audio just like an audio-only call. You handle computer or mobile audio when your phone is connected to a…

  • Page 106: Using Buddy Lists

    User Guide for the Polycom SoundStation IP 7000 Phone Using Buddy Lists Note Monitoring the status (presence) of contacts in a buddy list is an optional feature that your system administrator enables. Your system may not support it. For more information, contact your system administrator.

  • Page 107: Selecting Contacts To Monitor

    Using the Advanced Features of Your Phone 2. Scroll to the status you want, and then press Select. 3. Press to return to the idle screen. The following figure shows what the phone screen looks like when you assign a presence status (in this case, “Busy”). If you assign the status “Online” (the default status) or “On the phone,”…

  • Page 108: Blocking Contacts From Viewing Your Status

    User Guide for the Polycom SoundStation IP 7000 Phone 2. Scroll to find the contact. Or, search for the contact (see Searching for Contacts in Your Local Contact Directory on page 2-23). You can use the * key to Page Up and the # key to Page Down.

  • Page 109 Using the Advanced Features of Your Phone To block or unblock a contact from viewing your status: 1. Press the Dir soft key, and then select Contact Directory. The Directory screen displays. 2. Scroll to find the contact. Or, search for the contact (see Searching for Contacts in Your Local Contact Directory on page 2-23).
  • Page 110: Monitoring The Status Of Contacts In Your Buddy List

    User Guide for the Polycom SoundStation IP 7000 Phone Using your Blocked List to Unblock Contacts You can use your Blocked List to unblock a contact, so the contact can view your status. Use the Blocked List to quickly unblock a contact, rather than updating the Contact Directory.

  • Page 111: Server 2005

    Using the Advanced Features of Your Phone To monitor a contact in your buddy list: >> Do one of the following: — From the idle screen, press the Buddies soft key. — Press , and then select Features > Presence > Buddy Status. The Buddy Status screen displays, listing the status of all your buddies.

  • Page 112: Restarting The Phone

    User Guide for the Polycom SoundStation IP 7000 Phone To add a contact to your buddy list: 1. Press , and then choose Features > Presence > Buddy Status. 2. Press the Add soft key. 3. Enter the phone number of the contact.

  • Page 113 Using the Advanced Features of Your Phone To restart the phone: 1. Press , and then select Settings > Basic > Restart Phone. The Restart Phone screen displays. The message “Are you sure?” displays. 2. If you still want to restart the phone, press the Yes soft key. The restart process begins.
  • Page 114 User Guide for the Polycom SoundStation IP 7000 Phone 4 – 28…
  • Page 115: Troubleshooting Your Phone

    Troubleshooting Your Phone This chapter contains general troubleshooting information to help you solve any problems you might encounter when you use the SoundStation IP 7000 conference phone. The tables in this chapter list possible trouble symptoms, the likely causes of these problems, and recommended corrective actions to take.

  • Page 116: Installation Configuration

    User Guide for the Polycom SoundStation IP 7000 Phone Installation Configuration Symptom Problem Corrective Action The display shows: The phone installation Verify that you have installed the phone(s) configuration is not supported. and any components correctly: “General configuration error Unsupported configuration •…

  • Page 117: Power And Startup

    Troubleshooting Your Phone Power and Startup Symptom Problem Corrective Action The display shows: The network cable is not properly Verify that the network cable is properly connected. connected: “Network Link is Down” • Check the cable termination at the switch or hub (furthest end of the cable from the phone).

  • Page 118: Controls

    User Guide for the Polycom SoundStation IP 7000 Phone Controls Symptom Problem Corrective Action The dial pad does not work. The dial pad on the phone does Do one of the following: not respond. • Check for a response from other feature keys.

  • Page 119: Access To Screens And Systems

    Troubleshooting Your Phone Access to Screens and Systems Symptom Problem Corrective Action There is no response when you The phone is not in an active Do one of the following: press a feature key. state. • Press the keys more slowly. •…

  • Page 120: Calling

    User Guide for the Polycom SoundStation IP 7000 Phone Calling Symptom Problem Corrective Action There is no dial tone. Power is not correctly applied to Verify that power is correctly applied to the the phone. phone: • Check that the display is illuminated.

  • Page 121: Displays

    Troubleshooting Your Phone Displays Symptom Problem Corrective Action There is no display. Power is not correctly applied to Verify that power is correctly applied to the the phone. phone: The display is incorrect. • Check that the display is illuminated. The display has bad contrast.

  • Page 122 User Guide for the Polycom SoundStation IP 7000 Phone 5 – 8…
  • Page 123: Safety Notices

    Polycom, Inc. Do not remove (or allow anybody else to remove) any product identification, copyright or other notices.

  • Page 124 Replacement products or parts may be new or reconditioned. Polycom is expected to warrant any replaced or repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty period, whichever is longer. Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment, and it is recommended that they be insured or sent by a method that provides for tracking of the package.
  • Page 125 Cet appareil numérique de la classe [A] est conforme à la norme NMB-003 du Canada. CE and VCCI Mark This SoundStation IP 7000 phone is marked with the CE mark. This mark indicates compliance with EC Directives 2006/95/ED and 2004/108/EC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd., 270 Bath Road, Slough, Berkshire, SL1 4DX, UK.
  • Page 126 User Guide for the Polycom SoundStation IP 7000 Phone Safety and Compliance (continued) WARNING Electrical Safety To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to teleconference station network (TNV) circuits. LAN ports contain SELV circuit, and WAN ports contain TNV circuits. Some LAN and WAN ports both use RJ-45 connectors.
  • Page 127: Index

    3–6 AC Power Kit 1–2 forwarding 3–19, 4–14 Computer Calling Kit 1–3 handling with Polycom HDX system 4–7 console interconnect cable 1–3 holding and resuming 3–8, 3–13, 3–15 External Microphone Kit 1–3 holding, and video calls 4–13 mobile phone cable 1–3…

  • Page 128 User Guide for the Polycom SoundStation IP 7000 Phone contact directory, managing 2–17 contact directory, searching for contacts in 2–23 hardware, testing 5–7 contacts HD Voice technology, about 1–18 adding to contact directory 2–19 blocking and unblocking 4–22 microphone cable 1–3, 1–13 calling 2–27…
  • Page 129 Video Kit 1–3 extended microphones 1–3 hardware, testing 5–7 installing 1–3 parts list 1–2 language support for 2–2 phone, using with Polycom HDX system 4–7 registering 1–14 placed calls lists 2–14 restarting 4–26 placing calls 3–2, 4–9 troubleshooting 5–1 video, integrating with 1–11 PoE 1–3…
  • Page 130 User Guide for the Polycom SoundStation IP 7000 Phone testing phone hardware 5–7 text, entering and deleting 1–20, 1–21 time and date display, updating 2–3 transferring calls 2–29, 3–16, 4–13 treble and bass control, updating 2–11 troubleshooting audio problems 5–7 calling problems 5–6…

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