Polycom RealAccess Service Delivery Platform

Collaboration tools are transitioning from a nice-to-have capability to a critical solution supporting all areas of the business. With everyone in the organization expecting video, voice and content to collaborate during meetings, it can cause strain on administrators to track performance, manage devices and provide support. To help your IT department accomplish more with less resources, Polycom RealAccess provides you with the data required to make informed decisions to optimize your collaboration solution.

Polycom RealAccess is an asset management and analytics service available in an annual subscription as a cloud-based or on-premises solution.

Asset management

Receive detailed insight into your endpoints around the globe to understand what types of endpoints are in use, where they’re located, what software releases are running and other valuable information.

  • View your entire inventory of collaboration devices
  • Drill down into individual locations, endpoint types or models
  • Monitor software revisions & see important information like serial numbers, E164 & IP addresses

Data analytics

Access important data and metrics to understand utilization of endpoints and bridges, monitor performance and capacity, and make data-driven decisions on enhancing or expanding your collaboration deployment.

  • Intuitive data visualization dashboards
  • Export capabilities for further analysis
  • Email notification alerts for user-specified events to help you stay proactive