Zoom Video Communications, Inc. announced today at Zoomtopia 2019 (its annual user conference) that major expansions are coming to its software platforms. The company will be adding to its unified communications platform and ecosystem, as well as building upon current hardware partners.
According to an accompanying press release about Zoomtopia 2019, the following capabilities will be available by the end of January 2020.
Unified Communications Platform
The platform currently provides video meetings, voice, webinars and chat across desktops, phones, mobile devices and conference room systems.
Below is what users can expect:
- Zoom Rooms Appliances: These are purpose-built Zoom Rooms hardware for simplified procurement, installation and full-stack manageability. Zoom will partner with Neat, Poly and DTEN to allow customers to scale video to more use cases and environments.
- Zoom Rooms User Experience: There will be new features such as “Find a Room” on scheduling displays, whiteboard companion, room controllers/scheduling displays, audio-based speaker tracking, Zoom Room profiles and enhanced digital signage.
- Zoom Rooms Enterprise Management: The Zoom Rooms controller will natively support customizable IP-based commands. Administrators will also be able to remotely manage Zoom Rooms iOS, Mac OS and Windows OS devices without a third-party MDM from the Zoom Admin Portal.
- Zoom Phone: The service will now be available in Ireland, New Zealand and Puerto Rico. (It’s already available in the U.S., U.K., Canada and Australia.) Zoom Phone will also begin beta testing in Austria, Belgium, Denmark, France, Germany, Italy, Netherlands, Portugal, Spain, Sweden and Switzerland.
- Zoom Meetings: Zoom Rooms will provide simultaneous interpretation. (It’s a service that takes original audio, mixes it with interpreter audio at an optimal ratio and enables the listener to hear both audio channels.)
- Zoom Chat: Zoom will be adding comments and reactions, and will allow users to react to specific messages with emojis.
Zoom’s current ecosystem provides integrations and relationships with hardware, software and channel partners to include Poly, Crestron, Logitech, Avocor and others. New updates will include:
- Zoom Phone: Zoom’s Bring Your Own Carrier (BYOC) Program now includes GTT and Voxbone. The Zoom Contact Center Center Partner Program now includes Genesys, NICE inContact and Talkdesk for easy-to-manage call routing. Zoom has certified products from the AudioCodes session border controller (SBC) and desk phone portfolio and supports Algo and Cyberdata overhead paging solutions.
- Product Integrations/Zoom App Marketplace: Zoom will add features to Zoom for Microsoft, making it easier to use in conjunction with Microsoft Teams and Microsoft Outlook. There will also be new security integrations and ServiceNow integration for automatic ticketing to resolve issues in Zoom Rooms.
- Channel Support: The Reseller Partners Marketing Development Funds (MDF) Program will help partners drive demand generation and go-to market activities. There will also be an updated Certified Integrator Program with a recertification process and a tier system, and an updated Certified Hardware Program.
Avocor and Logitech recently launched a partnership in the Avocor ALZ collaboration board product for Zoom Rooms.
Zoom has added capabilities to its communications tools via artificial intelligence, machine learning, location-based services, face detection and personalization. These changes will affect the following:
- Zoom Meetings: Otter.ai will transcribe Zoom meetings in real-time and will save the transcripts. Users will also be able to use this function for voice note-taking. There will also be new options for mixed-reality virtual backgrounds.
- Zoom Rooms: Zoom will use AI-based face detection to give administrators counts of attendees in Zoom Rooms meetings.